1. Overview
Our return and refund policy is valid for 30 days from the date of delivery. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when received, and in its original packaging.
2. Non-Returnable Items
Certain types of goods are non-returnable, including but not limited to:
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Perishable items (e.g., food, flowers, newspapers, magazines)
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Personal or hygiene-related products
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Hazardous materials, flammable liquids or gases
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Gift cards
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Downloadable software
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Certain health and personal care items
3. Proof of Purchase
To complete your return, we require a valid receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
4. Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
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Books with obvious signs of use
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Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
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Any item not in its original condition, damaged or missing parts not due to our error
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Items returned more than 30 days after delivery
5. Refund Process
Once your return is received and inspected, we will notify you via email.
We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed and automatically credited to your original method of payment within a few business days.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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First, recheck your bank account.
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Then contact your credit card company (processing time may vary).
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Next, contact your bank. It may take a few days for your refund to be posted.
If you’ve completed all of the above and still haven’t received your refund, please contact us at: [your email address].
7. Sale Items
Only regular priced items are eligible for a refund. Sale or promotional items cannot be refunded.
8. Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at [your email address] and send your item to:
[your return address]
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item was not marked as a gift or the gift giver had the order shipped to themselves to present later, the refund will be issued to the gift giver.
10. Return Shipping
To return your product, please mail it to:
[your return address]
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You will be responsible for covering the shipping costs for returning your item.
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Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of your returned item without tracking.
11. Need Help?
If you have any questions about returns or refunds, please contact us at:
[your email address]
